Contact Us

Contact Casino Adrenaline Support

If you need assistance while using adrenaline-ca.com, you can contact the customer support team of Casino Adrenaline through the secure contact form below or by email at [email protected]. Please include your full name, the email address registered to your casino account (if applicable), and a clear description of your question or complaint so that our team can review your request efficiently.

Customer support operates 24/7 for Canadian players. Email enquiries are normally answered within one business day, while time-sensitive issues can be addressed through the Live Chat function available on adrenaline-ca.com. Telephone support is not currently offered; however, you may be asked to provide additional information via email as part of our security, Anti-Money Laundering (AML) and Know-Your-Customer (KYC) procedures.

Primary Contact Channels

Email support: [email protected] - general queries, account issues, payment and technical questions.
On-site contact form: use the form below to send us a message directly from this page.
Live Chat: available 24/7 on adrenaline-ca.com for faster real-time assistance (no standalone URL; accessed via the website interface).

Company and Licensing Information

Casino Adrenaline is operated for Canadian players via the website adrenaline-ca.com under the Curacao license held by Antillephone N.V. The operating entity is Anden Online N.V., a limited liability company (N.V.) incorporated under the laws of Curacao.

Operator: Anden Online N.V.
Registered address: Dr. H. Fergusonweg 1, Curacao
Company registration number: 155555
Gaming license: 8048/JAZ2014-035 (family 8048/JAZ), issued by Antillephone N.V., authorized and regulated by the Government of Curacao.
License status: active, verified 2024-02 via the validator seal available through validator.antillephone.com, with current validity expected through 2026-12-31 subject to regulator confirmation.

Regulation of the Curacao online gaming sector is in the process of transitioning to the Curacao Gaming Control Board under the LOK framework. Any changes in licensing or regulatory supervision applicable to Casino Adrenaline will be reflected in the legal documentation published on adrenaline-ca.com.

Mailing and Regional Information

All legal correspondence relating to Casino Adrenaline should, unless otherwise specified in our Terms and Conditions, be directed to Anden Online N.V. at the registered address in Curacao noted above. A Cyprus-based subsidiary is used for certain payment processing and banking integrations (including routing of Interac transactions for Canadian customers). The exact name and address of this subsidiary are held on file with our acquiring and banking partners and may be disclosed where required by law or by a competent authority.

When You Should Contact Us

Account and verification (KYC/AML): questions regarding document requests, account verification, source of funds checks, or transaction reviews conducted under our AML & KYC Policy available at https://casinoadrenaline.com/aml-policy.
Payments and banking: issues with Interac deposits or withdrawals, international bank wire transfers, or delays in processing (including weekend processing queues). For your security, do not send full bank account numbers or card details through the form; our team will guide you on safe information sharing.
Bonus and promotion queries: clarification of bonus terms, wagering requirements or promotional conditions, which are detailed in the Terms & Conditions and bonus rules at https://casinoadrenaline.com/terms-and-conditions.
Technical support: problems with game loading, connectivity, or account access, including issues specific to Canadian networks or devices.
Complaints and disputes: lodging an informal complaint, escalating a previously reported issue, or requesting information about the external dispute escalation options available under our license.
Responsible gambling: requests to set or adjust deposit limits, loss limits, wager limits, cool-off periods or self-exclusion, or to obtain guidance on safer play. Detailed information about our tools is available at https://casinoadrenaline.com/responsible-gaming.
Privacy and data protection: questions about how your personal data is collected, processed, stored, and shared, in accordance with our Privacy Policy and Cookie Rules at https://casinoadrenaline.com/privacy-policy.

Response Times and Service Standards

Casino Adrenaline aims to respond to all player enquiries from Canada as quickly as reasonably possible, taking into account time zones and the complexity of the request.

Live Chat: typically answered immediately. Complex issues may be transferred to a specialist team, in which case you will receive a reference number for follow-up by email.
Email / Contact Form: most enquiries are answered within one business day. In peak periods or where additional investigation is required (e.g., transaction tracing, AML review, responsible gambling case assessment), responses may take longer. You will be informed if further time is necessary.

Support is provided in English. Where Canadian regulations or banking procedures require additional steps (for example, additional confirmation in relation to Interac or international wire transfers), our team may contact you with specific instructions or documentary requirements. Failure to respond to such requests may delay or prevent the completion of deposits or withdrawals.

How We Handle Complaints and Disputes

Initial contact: If you have a complaint about any aspect of Casino Adrenaline (including game outcomes, bonus application, account closure, or payment processing), you should first contact customer support via Live Chat, email, or the contact form below. Please clearly mark your message as a "Complaint" in the subject line and provide your account details, a detailed description of the issue, and any relevant screenshots or transaction references.
Internal review: Your complaint will be acknowledged and reviewed by our support team and, if necessary, escalated to a senior specialist or the compliance department of Anden Online N.V. We aim to provide a clear and reasoned response within a reasonable period, generally not exceeding 14 days, unless the complexity of the matter or external dependencies (such as game provider logs or banking information) require additional time.
Escalation and external dispute options: If you are not satisfied with the final internal response, you may be entitled to escalate the matter in line with the dispute resolution procedures explained in our Terms & Conditions at https://casinoadrenaline.com/terms-and-conditions. As Casino Adrenaline is licensed under the jurisdiction of Curacao and operates on an offshore basis in relation to Canada, external dispute resolution bodies or the Curacao licensing authority may have specific processes and admissibility criteria. Details, including links to the relevant regulator or ADR services (where applicable), are set out in the Terms & Conditions as updated through at least 2026.

Regional compliance note: Casino Adrenaline offers its services to Canadian players on an offshore basis under Curacao law. Canadian federal and provincial gambling laws may treat offshore online gambling differently from domestically regulated platforms. Players are responsible for ensuring that accessing adrenaline-ca.com is lawful from their location and for complying with any applicable tax or reporting obligations. Nothing on this contact page constitutes legal advice.

Responsible Gambling and Canadian Resources

We encourage all players to use Casino Adrenaline responsibly. Our internal tools are described at https://casinoadrenaline.com/responsible-gaming. For independent support and information within Canada, you may also consult organizations such as the Responsible Gambling Council (https://responsiblegambling.org), which provide up-to-date research and resources tailored to Canadian players.

Security, Privacy and Data Handling

Data submitted via this form: Information you enter in the contact form, including your email address and the content of your message, will be processed by Anden Online N.V. and its service providers strictly for the purpose of handling your enquiry, improving customer service, meeting regulatory obligations (including AML/KYC requirements) and maintaining records of player communications.
Additional documentation: For certain requests (for example, verification, payment processing or dispute resolution), we may ask you to provide additional documents via secure channels. Do not upload or send sensitive financial information unless explicitly requested by our team and only through channels they specify.
Privacy framework: Your data is handled in accordance with our Privacy Policy and Cookie Rules available at https://casinoadrenaline.com/privacy-policy, which are updated periodically and expected to remain in force, with updates as required, through at least 2026.

Contact Form

Please use the form below to contact the support team of Casino Adrenaline. Fields marked with an asterisk (*) are mandatory. By submitting the form, you confirm that the information provided is accurate to the best of your knowledge and that you consent to our processing of your data in accordance with our Privacy Policy.

Important: This contact page is intended solely for customer support and general enquiries relating to Casino Adrenaline on adrenaline-ca.com. It does not replace or modify any provisions contained in our Terms & Conditions, Bonus Rules, AML & KYC Policy, Privacy Policy, or Responsible Gaming Policy, which together form the binding legal framework of your relationship with Anden Online N.V. as updated through 2026.